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Returns Policy

What if I want to return an item?
If you would like to return an item, send us an email stating the reason for the return. We will provide return address details.

  • The goods must be unused.
  • The goods must be in their original condition and full packaging.
  • The goods must be received back within 14 days from the day you receive your order.
  • The goods must be returned via door-to-door courier service.
  • No post office returns will be collected or permitted.

If we suspect that the goods have been used or any of the above conditions are not met, regrettably we reserve the right to return the goods without notice. Re-shipping costs are the responsibility of the buyer. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.

A refund, less 10% handling fee and excluding any delivery costs, will be made within 30 days from return of the goods, provided the goods are returned to us in their original condition. Refunds are made via bank transfer to the customer's designated South African bank account, or for store credit where requested.